Morrison Kleeman Estate Agents Pty Ltd ("Morrison Kleeman", "we", "us" or "our agency") respects your right to privacy. We are bound by and adhere to the Australian Privacy Principles ("APPs") contained in the Privacy Act 1988 (Cth) ("Privacy Act"). These principles regulate the collection, storage, use and disclosure of personal information.
"Personal information" has the same meaning as under the Privacy Act and refers to information or an opinion about an identified individual or an individual who is reasonably identifiable.
The types of personal information we collect and hold will vary depending on the nature of our dealings with you. We may collect:
If you are a prospective tenant, we may also collect:
We collect and hold personal information necessary to conduct our business, provide professional services, administer our business and undertake marketing activities.
The Privacy Act also protects sensitive information. If we need to collect sensitive information, we will seek your consent unless otherwise authorised or required by law.
Real estate, taxation and anti-money laundering legislation require some information to be collected. If this information is not provided, we may not be able to act on your behalf effectively or at all.
Where reasonable and practicable, we collect personal information directly from you.
We may collect information:
We may also collect information from government agencies, land titles offices, referees, credit reporting bodies and property-related service providers.
We only collect personal information by lawful and fair means.
Your information is stored electronically and in paper records located both on-site and at secure off-site facilities. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
We collect, hold, use and disclose personal information only where reasonably necessary to carry out our activities and functions.
We use personal information to:
Information collected during tenancy applications and tenancies may be disclosed to landlords, referees, tenancy database operators and other agents as permitted by law.
We may provide access to personal information to third-party service providers with whom we have business relationships.
We may disclose personal information without your consent where:
We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date.
You may request access to personal information we hold about you, subject to the exceptions provided by the Privacy Act.
Requests should be made in writing. We will endeavour to provide access within 30 days and will not charge for providing access.
You may also request corrections to personal information. A record of corrections will be maintained and no charge will apply.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with our Privacy Officer.
Complaints should be made in writing. We will investigate your complaint and endeavour to respond promptly.
If you are dissatisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner.
Certain services provided by Morrison Kleeman are regulated under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated Rules ("AML/CTF Laws").
Where we provide designated services, including acting as your agent in the sale or purchase of real estate, we are required to undertake customer due diligence and verify the identity of our clients and certain related parties.
We collect personal information to:
The personal information we may collect for AML/CTF purposes includes:
Where permitted by law, sensitive information including biometric information used in electronic identity verification may be collected and processed by authorised service providers on our behalf.
Information is generally collected directly from you. We may also collect information from publicly available sources, government agencies, trusted third parties and persons authorised to act on your behalf where permitted by law.
We may engage third-party AML compliance and identity verification providers to assist us in meeting our obligations under the AML/CTF Laws.
Electronic systems and service providers may use automated processes and algorithms to assess AML/CTF risks and assist us in meeting our legal obligations.
If you do not provide the information requested, we may be unable to verify your identity and may not be able to provide some or all of the services you request.
Records relating to customer identification and transactions may be retained for at least seven (7) years or longer where required by law.
We may engage cloud-based software providers, identity verification providers and other service providers that store or process information outside Australia.
Where information is disclosed overseas, we take reasonable steps to ensure appropriate security and privacy protections are maintained and that personal information is handled in accordance with Australian privacy laws.
By providing your personal information, you acknowledge that such overseas disclosure may occur where reasonably necessary for the provision of services or compliance with our legal obligations.
This Privacy Policy is subject to the Privacy Act and the Australian Privacy Principles. If there is any inconsistency between this Privacy Policy and the Privacy Act, the Privacy Act and the APPs will prevail.
Further information regarding privacy matters can be obtained from the Office of the Australian Information Commissioner at: https://www.oaic.gov.au
The Morrison Kleeman Privacy Policy, as amended from time to time, is available on our website at www.morrisonkleeman.com.au or a copy may be requested by contacting us.
Privacy Officer
Morrison Kleeman Estate Agents Pty Ltd
20 Town Square, Commercial Place
Eltham VIC 3095
Phone: (03) 9431 2444
Email: [email protected]
Version: June 2026
This Privacy Policy may be updated from time to time to reflect changes in legislation, technology and Morrison Kleeman's business practices. The current version is available on our website.