Frequently Asked Questions
What is the process for someone wanting to rent my property?
The prospective tenant must first either view the property in person, or have someone view it on their behalf, for example a friend or relative.
We then provide the prospective tenant with an application form, or alternatively they can apply using our online application process.
Once we receive the signed application form, this grants us permission to check the information provided.
Application forms can also be emailed, faxed or posted to prospective tenants if they are moving to the area and are unable to view the property themselves prior to moving. However, under the Residential Tenancies Act we do require a representative of the applicant to physically view the property prior to processing an application.
Who selects the applicant for my property?
You do! We will provide you the information we have collected along with any reference checks and by using our experience give you a recommendation as to who should be selected, but it is always your choice!
How do you promote my property?
Once you have signed a Management Agreement authorising us to act on your behalf, we list your property in the following forms of advertising:
Internet - Your property is entered onto the following websites, maximising coverage to any prospective tenant using the Internet to locate a rental property.
We have a prospective tenant database, and quite often we lease properties prior to them being advertised, making this one of the most cost effective and efficient leasing tools available.
When do I get paid my rent?
We will deposit all monies collected into your nominated bank account twice weekly.
Do you inspect the property at the beginning of a tenancy?
We conduct a comprehensive inspection of your property prior to the tenant moving in.
We inspect your property area by area (lounge room, bedrooms, kitchen, bathrooms, front and rear yards, garage etc) and then all items present in each area (walls, ceiling, light fittings, curtains, windows, stove etc).
We then report on the condition and cleanliness of each item, including any marks, scratches or dents etc... This is compiled into what is called a Property Condition Report, which is used to identify any damage at the end of the tenancy.
The property condition report is also a very useful reference from a maintenance perspective as it reports the brand, type and model number (if possible) for all appliances and fixtures (eg. hot water system, cooling system etc...) so we can pre-warn contractors allowing them to bring the correct parts to minimise labor costs.
We also take comprehensive photography of each property which assist us in monitoring the condition of the property as well as handle final bond disputes effectively.
Inspections are completed at 3 months and thereafter every 6 months from the tenant moving into the property.
How much bond do you collect from the tenant?
In accordance with the Residential Tenancies Act 1987, you cannot ask for more than the equivalent of 4 week's rent, however the following exceptions apply:
If the rent is more than $350.00 per week then the equivalent of six (6) weeks rent can be taken as bond.
If the tenant has a pet, can I ask for an extra bond?
The bond can be negotiated on a case by case basis.
What do you explain to the tenant when they move into the property?
We advise tenants of all necessary details. For example, how they must pay their rent on time, where to pay their rent, what actions are taken if they do not pay their rent. We discuss our repairs and maintenance policy, what happens in an emergency repair situation, how often inspections occur and what our expectations are for inspections.
We also reiterate any specific items relating to individual properties, for example pool/spa maintenance, care instructions for stainless steel appliances etc...
On the day the tenant commences, they are sent an electronic copy of the condition report which has been completed by their property manager. They have three business days to add any additional comments with supportive photos, electronically sign and return.
We explain the bond lodgement procedure and get them to sign the Bond Lodgement Form.
We also provide them with a copy of the "Renting a home in Victoria" booklet produced by Consumers Affairs Victoria outlining tenancy rights and obligations.
What does the tenant sign?
We prepare a standard REIV lease agreement which includes all of the details of the tenancy including any terms and conditions.
We explain the agreement in detail to the tenant prior to it being executed. We will then send you a copy of the signed tenancy agreement, for your records.
Can you sell my property for me?
We certainly can! Please get in contact with us today for further details.